JIRA: User have the permission but can not see ‘log work’ context menu

Categories: Development Notes; Tagged with: ; @ April 1st, 2013 19:58

Problem:  User have the permission, but unable to log work.

Cause & Solution:

Follow these steps:

    1. Ensure the user has the “Work on Issues” permission in the permission scheme. It’s possible that the user is not in the group, or not in the project role.
    2. Ensure that time tracking is enabled globally.
    3. Check whether the issue is ‘Closed’, or the workflow has put the issue in a state that is uneditable.
    4. Ensure that the Time Tracking field is visible (not hidden) on the Field Configuration.

      Note that this last procedure will allow editing of closed issues. If you wish to edit only this one issue, simply reopen the issue, add time tracking, and re-close.

      1. Choose the issue that is being affected by this problem (e.g. issues with Closed status).
      2. Navigate to Administration >> Global Settings >> Workflows and check for the Active workflow that the issue is using.
      3. Create a draft workflow since the current workflow is in an Active state.
      4. Click on View Properties for the affected issue status.
      5. Delete jira.issue.editable if it’s set to false.
      6. Add a new property with the same property key (jira.issue.editable) but set to true.
      7. Publish this workflow draft.

For my case, the project has it’s own field schema, and the ‘Time tracking’ filed was hided, after ‘show’ the ‘Time tracking’ filed,  user can log work.


For more details: https://confluence.atlassian.com/display/JIRAKB/Unable+to+Log+Work

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